How can we help you?

Satisfaction Guaranteed

We love our labels and know you will too! For this reason, we take every measure to ensure you are completely satisfied with your label purchase.

Refunds/Exchanges:

If you are unhappy with any part of your order we encourage you to call our customer service department toll free at 1-866-327-5683 Ext. 419 and we will do whatever it takes to make your order right. If you are returning your order to us please ensure they are sent back within 30 days and we will happily give you a full exchange or refund. After 30 days all refunds will be issued in the form of a store credit. No refunds or exchanges will be issued after 90 days.  All returns and exchanges are shipped back to Lovable Labels at the customer's expense; no exchange or refund will be processed until the original order has been returned to the Lovable Labels office. Our mailing address is as follows:

Lovable Labels Inc.
Attention: Customer Service Department
2140 Winston Park Drive Unit 31
Oakville, ON L6H 5V5
Canada

Oops! I Made An Error On My Order: If you have made a mistake on your order, don’t worry! We’re committed to offering our customers superior customer service and for this reason we’d be more than happy to offer you a replacement set – free of charge! Simply send back your labels to the Lovable Labels office and once received, we’ll issue you your replacement set. Please note that replacements will not be issued prior to receiving the previous order. All returns are shipped back to Lovable Labels at the customer's expense. Refunds are not applicable to orders with errors that are made by customers.

Our Mistake:

Although mistakes rarely happen, if we have made a “oops” on your order, we will reprint it and ship the replacements to you at no charge. Sorry about that!

Special Requests:

We make every effort to accommodate special requests. During our peak season (July-September) we may not be able to accommodate every special request that comes our way. For this reason, we do not guarantee that any special requests made in the comments field of your order will be printed as such. If you’d like to create a custom order, or prefer a specific colour combo, please feel free to contact our customer service department to avoid disappointment. Please note, a service fee for these requests may apply. For further information on how to place a custom order, please refer to the FAQ section: Custom Orders.

Cancellations:

Cancellations will be accepted within 24 hours from the purchase date.  If you would like to cancel your order, please send an email to customerserivce@lovablelabels.ca or call us toll free at 1-866-327-5683 Ext 419. Any orders cancelled more than 24 hours after the order is placed will be subject to a service fee. If your order has already been shipped out it cannot be cancelled; please refer to our Refunds and Exchanges Policy.

Coupon Codes/Gift Cards:

Coupon codes and Gift Cards cannot be applied to previously placed orders.Lovable Labels is not responsible for the accuracy of content published on other websites, such as “deal sites”. We are not obligated to extend sales or promotions past the expiration date for any reason.  To be “in the know” and the first to hear about special offers, discounts and sales please be sure you are part of our Facebook family or sign up for our newsletter.